Restoration FAQ

Q: Do I have to work with the restoration company my insurance agent recommends?
A: Insurance companies are allowed to recommend preferred restoration vendors; however, they cannot require you to use a specific firm. You can choose to work with Emergency Restoration or any licensed restoration contractor. 

Q: My basement has water damage, am I covered?
A: Your homeowners insurance policy will detail the specifics of your coverage. Most insurance policies require an additional rider to cover water damage related to flooding. However, water damage from a broken pipe within the house is typically covered under a basic policy.

Q: I don’t want to file an insurance claim, is this ok?
A: We will work with you or your insurance company at your discretion. We offer competitive pricing on all of our restoration projects.

Q: If not restored, what effects can water damage have?

 

Immediately

• mold will begin to appear
• metal surfaces begin to corrode
• wood materials begin to swell and split
• fabric dyes discolor and bleed
• people affected by mold allergies can begin to have reactions

Over A Week

• mold destroys organic materials like paper coverings, wood, drywall, and paneling
• wood components split and warp
• insurance claim costs can increase
• health problems can become an issue

Q: I have a flooding problem. What should I do, and what should I not do?

DO

• Call a contractor to eliminate the water source.
• Turn off circuit breakers in wet areas, unplug, and remove any electrical devices on wet surfaces.
• Remove small items from wet areas to prevent rust and stains.
• Place aluminum foil under furniture legs.
• Lift draperies to prevent staining.
• Remove plants, books, and other items from wet carpet areas.

DO NOT

• Do not use a regular vacuum on wet carpet.
• Do not place newspaper on carpet, as staining may occur.
• Do not walk on wet carpet any more than necessary.
• Do not use your central air or heating system to avoid spreading contamination.

Q: What is the IICRC?
A: The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the industry guardian for the cleaning, inspection, and restoration service industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.

To qualify for IICRC-Certified Firm status, businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up, and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics. Services provided by IICRC-Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.