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Water & Fire Damage Restoration in Troy, MI
Flooded basement? Sump pump failure? Fire or smoke damage?
Don’t Wait.
Call Emergency Restoration Company’s 24/7 emergency line at (248) 299-4500 for an immediate response.
When a pipe bursts or a basement floods at midnight, Troy homeowners don’t wait for a crew to drive in from somewhere else. Emergency Restoration Company is already here — our offices are at 1401 E. 14 Mile Rd., where we have been based since 2003. The crews who respond to your call live in this community, know its neighborhoods, and understand the specific housing and infrastructure conditions that drive water and fire damage events throughout the city.
Troy’s housing stock spans six decades of construction — from the postwar ranches near Big Beaver Road to the custom homes in northern Troy — and each era brings its own failure patterns. We have responded to all of them, across every Troy neighborhood, for more than 20 years. This is not a market we service from a distance. It is the community we work in every day.
Why Troy Has Unique Risks
Troy’s most significant geographic risk factor is the main branch of the Rouge River, which enters the city from the northeast and flows southwest toward Birmingham. Neighborhoods in the river’s corridor — particularly in lower-lying areas near Coolidge Highway and the river’s path through eastern Troy — carry real flood exposure during Michigan’s multi-inch rain events. When a major storm pushes the Rouge watershed toward capacity, Troy properties near that corridor feel it first.
The city’s residential construction spans more than six decades, and those eras are aging on very different timelines. The postwar ranches and bungalows in southern Troy — many within a few miles of our offices — are now 60 to 70 years old, with galvanized supply lines corroding from the inside out and clay sewer laterals at or past the end of their service lives. Mid-Troy’s colonials and split-levels from the 1970s and 1980s face a different problem: copper plumbing from that era is generating pinhole leaks throughout Oakland County, and the high-value finished basements standard in this housing tier mean every sump pump failure is a significant loss event.
Troy’s major commercial and industrial presence adds a layer that purely residential communities don’t face. Office parks, light manufacturing along the I-75 and I-696 corridors, and the retail concentration near Somerset all generate water damage, fire damage, and industrial cleaning scenarios that require capabilities beyond standard residential restoration — and a clock attached to every hour of business interruption. Emergency Restoration Company has responded to all of it, across every part of this city, for more than 20 years.
Emergency Restoration Services We Provide in Troy, MI
Water Damage Restoration
Water damage is our most common call from Troy properties. Whether the source is a burst pipe, a sump pump failure, a Rouge River flooding event, or a storm that overwhelmed drainage in your neighborhood, we extract standing water, map all hidden moisture using thermal imaging, and dry the structure completely. We document everything from the moment we arrive to support your insurance claim.
Fire & Smoke Damage Restoration
Smoke and soot travel far beyond the fire itself, embedding in materials throughout the affected property. We handle complete fire and smoke restoration, from emergency board-up through soot removal, odor elimination, structural repair, and full reconstruction, coordinating directly with your insurance carrier at every stage.
Mold Remediation & Removal
Mold can establish within 24 to 48 hours of a water event, and Troy homeowners often discover it weeks later when odors make it impossible to ignore. We provide certified assessment, negative-pressure containment, complete remediation, and post-clearance verification, eliminating the problem rather than covering it.
Storm Damage Restoration
Michigan wind events, ice storms, and heavy rain events affect Troy properties throughout the year. We respond immediately with board-up and roof tarping to secure storm-affected properties, followed by water intrusion remediation and complete structural restoration.
Industrial Cleaning Services
We provide professional industrial cleaning for Troy-area commercial and light industrial facilities — including post-casualty cleanup and large-scale facility restoration following water or fire events — with the documentation and safety protocols that facility managers and insurers require.
Content Restoration
We carefully inventory and pack out all salvageable contents, restore them at our facility, and return everything when restoration is complete. For irreplaceable items, prompt professional handling makes the difference between recovery and permanent loss.
Electronics Restoration
Professional restoration can save a significant portion of water- or fire-damaged electronics at a fraction of replacement cost. We work with both homeowners and commercial clients, and our documentation of salvageable equipment supports your insurance claim throughout.
Remodeling Services
Because we are a licensed contractor as well as a restoration company, we can rebuild after a loss event or improve the space while walls are already open — finished basements, kitchens, and full structural rebuilds, backed by the same local ownership and standards as our restoration work.
Why Troy Chooses Emergency Restoration Company
We are Troy. Our offices are at 1401 E. 14 Mile Rd. — not a neighboring suburb, not a franchise location. Locally owned, operating from this address since 2003.
You speak to a person. At any hour, you reach a restoration specialist directly. Not a recording, not a national call center. Someone who knows Troy and begins coordinating your response while you are still on the phone.
IICRC-certified crews. Every technician meets the industry’s highest certification standard for water damage restoration science and practice.
We handle the insurance. We coordinate with your adjuster, document everything, and bill your carrier directly. You focus on your family.
Free assessment. No charge to come out, evaluate the damage, and tell you exactly what needs to happen. No obligation.
Full reconstruction. We are also a licensed contractor. When restoration is complete, we rebuild — drywall, flooring, trim, all finishes — without requiring a separate contractor.
Frequently Asked Questions
How quickly do you respond in Troy?
We are based at 1401 E. 14 Mile Rd. in Troy — there is no dispatch distance for Troy calls. When you call, you speak to a restoration specialist who begins coordinating crew dispatch immediately. We are available 24/7 including holidays.
Are you actually based in Troy?
Yes. Our physical offices and equipment facility are at 1401 E. 14 Mile Rd., Troy, MI 48083. We are a locally owned company, not a franchise, and have operated from this address since 2003.
What types of damage do you handle?
Water damage, fire and smoke damage, mold remediation, storm damage, sewage backup, flooded basements, and sump pump failure flooding. We also provide full reconstruction once restoration is complete.
Do you work with insurance carriers?
Yes. We work with all major carriers serving Troy and Oakland County, coordinate with adjusters, document all damage from the moment we arrive, and handle direct billing.
Do you serve commercial properties in Troy?
Yes. We serve commercial and retail properties along Big Beaver Road, Livernois Avenue, Rochester Road, and throughout Troy’s office parks and commercial corridors — same 24/7 live response as residential.
Ready to Get Started?
If water damage, flooding, fire, or storm damage has struck your Troy-area home or business, call Emergency Restoration Company for a free assessment. We are available 24 hours a day.